Return & Exchanges Policy

We want every order to meet your expectations. If there is an issue with your order, please contact us and our team will be happy to review it with you.

Returns

We accept return requests for eligible products that are unused, unworn, and in their original condition.

Return requests should be submitted within 14 days of delivery. Please contact us before sending anything back, as unauthorized returns may not be accepted.

Products that have been worn, washed, damaged, or altered after delivery may not be eligible for return.

Exchanges

If you received the wrong item, size, color, or product, please contact us as soon as possible.

Depending on the situation and product availability, we may arrange a replacement or provide another appropriate solution.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains incorrect items, please contact us with:

• Your order number

• A description of the issue

• Clear photos of the products and packaging

We will review the information and work with you to find a suitable solution.

Wholesale & Bulk Orders

Due to the nature of wholesale and bulk purchases, return and exchange terms may differ from standard orders.

For larger orders, custom products, or special production orders, the applicable return terms will be confirmed before the order is placed.

We recommend checking product specifications, quantities, sizes, and other requirements carefully before confirming a wholesale order.

Custom & Private Label Products

Custom-made, personalized, or private-label products are generally not eligible for return or exchange due to their specific production requirements, unless the products arrive defective or do not match the confirmed specifications.

Non-Returnable Items

Returns may not be accepted for products that:

• Have been worn or washed

• Have been damaged after delivery

• Are missing original packaging where applicable

• Were specially customized or produced to customer specifications

• Do not meet the applicable return conditions

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your payment provider.

Return Shipping

If the return is due to an incorrect, damaged, or defective product on our part, we will review the situation and determine the appropriate return shipping solution.

For returns due to customer preference or other non-quality-related reasons, return shipping costs may be the customer's responsibility.

Contact Us

Before returning any product, please contact us first so that we can provide the correct return instructions.

Email: socksbulkwholesale.service@outlook.com

Please include your order number and a brief description of the issue so we can assist you more efficiently.